Call Center
Skill Routing
Advanced Lead Filters
Call Center Queues
- Add a Call Center Queue
- Assigning Users to Queues
- Automatic 3 Way Calling under Call Center Queues
- Check which numbers are assigned to a Call Center Queue
- Clone a Queue
- Configure a Queue to Point to an IVR for Reporting
Call Times
Campaign Groups
Campaign List Mixes
Campaigns
- Activate a Lead List Within a Campaign
- Activate or Deactivate a Campaign
- Activate Preview Dial
- Add and Configure an SMS Campaign
- Add Predefined Numbers for Transferring Calls
- Add voicemail drop audio in the campaign
DNC
- Add a Phone Number to the DNC List
- Block Anonymous Numbers from Calling Inbound Lines
- Block Numbers from Calling Inbound Lines
- Delete DNC by Results
- Delete DNC Numbers in Bulk
- Exporting the DNC List
Leads
- Lead Ownership
- Manage Leads
- Check Lead Log Changes
- Determine which Leads were entered via API
- Edit Leads
- Empty a List
List Based ACID
Lists
- Activate Leads Lists within the List Section
- Add New List
- Archiving a List for Lead Management
- Assign or Re-assign a List to a Campaign
- Configure Campaign Script Override
- Configure List Caller ID
SMS Opt-Out
- Add a Number to a SMS Opt-out List
- Bulk Delete SMS Opt-out Numbers
- Delete an SMS Opt-out Number
- Export SMS Opt-out
- Managing SMS Opt Out List
- Search for SMS Opt-out Numbers