Call Center
Skill Routing
Advanced Lead Filters
Call Center Queues
- How to create Heartbeat Settings on Queue.
- How to Assign Users to a Queue
- How to Clone a Queue
- How to Edit a Queue
- How to Add a Call Center Queue
- How to Edit a Queue (Main Tab)
Call Times
Campaign List Mixes
Campaigns
- How to set up Advanced AMD to function like Standard AMD
- How to setup Preview Dial to receive Inbound call.
- Hopper Behavior on Outbound Dialing Campaigns
- How to Assign Priority on a Disposition Level
- How to Assign Conversational AI Scripts to the Conversational AI Campaign
- How to Prioritize Leads based on Secondary Hopper Call Order
DNC
- How to Block Numbers from Calling Inbound Lines
- How to Delete DNC Numbers in Bulk
- How to Block Anonymous Numbers from Calling Inbound Lines
- How to Delete DNC by Results
- How to Delete a DNC Number
- How to Upload a DNC List
Leads
- How to Upload a Lead List
- How to Search for Leads
- How to check Lead Log changes
- How to View Workflow Logs and Timeline in a Leads Settings
- How to View SMS logs in a Leads Settings
- How to Redisposition Leads in the Admin Page
List Based ACID
List
- How to setup disposition on List level that override Campaign disposition
- Disabling the "Reset" button of a list if Workflow Based Dialing is enabled for Campaign and List.
- How to Setup List Hopper Priority
- How to Display the Total Number of Leads in the System
- How to Move Leads from one List to Another Inside List Settings
- How to Reset List in List Settings
SMS Opt-Out
- How to upload SMS Opt Out numbers.
- How to Add a single number in SMS Opt Out List
- How to Export SMS Opt Out
- Managing SMS Opt Out List
- How to search for SMS Opt Out phone numbers.
- How to delete SMS Opt Out phone numbers.