Overview
Call Times control the hours a Campaign can place calls to your Leads. There are default Call Time rules ready to use, and the Admins can also create a Custom Call Time. These rules can define a general start and stop times or a daily Call Time where you configure a calling window for each day in a week. This will prevent you from dialing Leads too early in the morning or after business hours.
Settings Call Times correctly will help prevent unnecessary burning of Leads.
Contents
Creating a Custom Call Time
1.) Click the Call Center main menu.
2.) Click the Call Times menu option.
The Manage Call Times page will open.
3.) Click the blue Add Call Time button.
The Add Call Time page will open.
4.) Configure Add a Call Time settings.
- (A) Enter a Name for your Call Time.
- (B) Choose a Time Zone in the drop-down.
Note: To dial Leads based on their local time zone, choose Greenwich Mean Time.
5.) Click the blue Create Call Time button.
The View Call Time page will open, and additional settings will appear.
6.) Configure your Default Start(A) and Stop Times(B). This will define the general time your Campaign will start and stop dialing.
- Type your chosen hours and minutes, or use the arrows on the time pop-out.
7.) Set the Custom Calling Times as needed for the days of the week.
Note: Only set these Call Times for any days that need different hours from the Default Start and Stop Times.
8.) Click the blue Apply Change button.
9.) Scroll up and click the State Call Times tab.
10.) Use the arrows to remove any State Call Times from applying to this Call Time.
Note: State Call Times require all Leads to have a State field. If there is no State listed for a Lead, then they will be undialable.
To learn more about State Call Times, see State Call Times.
- All left in the State Call Times within this Call Time(A) will override your Custom Call Time when the correct State is detected.
- Use the arrows in the center(B) to move the Call Times between the two lists(A) and (C).
- The double arrows will move the whole list from one group to the other.
- The single arrows will move only the Call Times highlighted with your mouse.
11.) Click the blue Apply Change button.
Applying a Custom Call Time to a Campaign
1.) Click the Call Center main menu.
2.) Click the Campaigns menu option.
The Show Campaigns page will open.
3.) Click the Name of your Campaign or the Settings option in the Action gearwheel drop-down.
The Campaign Settings will open on the General tab.
4.) Click the Leads tab.
5.) Scroll down to Outbound Call Filters.
6.) If you need to use a specific Time Zone, choose from the options in the GMT Lead Filter Override.
7.) Select your Custom Call Time in the Local Call Times drop-down.
8.) Click the blue Apply Changes button.
Please sign in and vote to let us know if you found this article helpful!
👇