Call Center Queues
- Add a Call Center Queue
- Admin Data Access Queue Settings
- Assigning Users to Queues
- Check which numbers are assigned to a Call Center Queue
- Clone a Queue
- Configure a Queue to Point to an IVR for Reporting
- Configure Call Center Queues Call Routing Tab
- Configure Inbound Call Confirmation and Call Notification
- Configure Queue Drop Call Settings
- Configure Queue Inbound Priority
- Configuring Scripts & Webforms for Queues
- Create Heartbeat Settings in a Queue
- Delete a Queue
- Edit a Queue - Main Tab
- Edit Call Center Queue Agent Skills Tab
- Edit Queue After Hours Settings Tab
- Set up Inbound DNC through an IVR