Call Center Queues
- Add a Call Center Queue
- Assigning Users to Queues
- Automatic 3 Way Calling under Call Center Queues
- Check which numbers are assigned to a Call Center Queue
- Clone a Queue
- Configure a Queue to Point to an IVR for Reporting
- Configure Call Center Queues Call Routing tab
- Configure Queue Drop Call Settings
- Configure Queue Inbound Priority
- Create Heartbeat Settings in a Queue
- Delete a Queue
- Edit a Queue - Main Tab
- Edit Call Center Queue Assigned Users Tab
- Edit Call Center Queue Skills Tab
- Edit Queue After Hours Settings Tab
- Edit Queue Script, Call Launch Tab and Dynamic Script
- Queue Settings
- Set up Inbound DNC through an IVR