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  1. Convoso Help Center
  2. Call Center
  3. Call Center Queues

Call Center Queues

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  • Add a Call Center Queue
  • Assigning Users to Queues
  • Automatic 3 Way Calling under Call Center Queues
  • Check which numbers are assigned to a Call Center Queue
  • Clone a Queue
  • Configure a Queue to Point to an IVR for Reporting
  • Configure Call Center Queues Call Routing tab
  • Configure Queue Drop Call Settings
  • Configure Queue Inbound Priority
  • Create Heartbeat Settings in a Queue
  • Delete a Queue
  • Edit a Queue - Main Tab
  • Edit Call Center Queue Assigned Users Tab
  • Edit Call Center Queue Skills Tab
  • Edit Queue After Hours Settings Tab
  • Edit Queue Script, Call Launch Tab and Dynamic Script
  • Queue Settings
  • Set up Inbound DNC through an IVR

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