In This Article:

Heartbeat Settings will send external API calls notifying the system about calls waiting in the Queue. Once a call has reached a specified Duration, a request is sent to the specified Convoso Connect.

1.) Click the Call Center main menu.

2.) Click the Call Center Queues menu option.

The Show Queues page will open.

3.) Search for the appropriate Queue.

4.) Click the drop-down box under the Action column.

5.) Select Settings from the drop-down, as shown in the image below.

The Queue Settings page will open.

6.) Scroll down to Heartbeat Settings section.

7.) Click the Add Heartbeat button at the bottom-right to create a Heartbeat.

Heartbeat 1 will appear.

8.) Configure your Heartbeat's settings.

• A: Duration (Sec) - enter a number of seconds.
• B: Convoso Connect - select an option from the drop-down. (To learn more about Convoso Connects, see: Adding a Convoso Connect.)
• C: Remove - button for deleting your Heartbeat.

Note: Click Add Heartbeat again to create multiple Heartbeats.

10.) Click the Apply Changes button to save the Heartbeat settings.