Overview
Distribute Evenly allows the ability to dial an evenly distributed amount of Leads across up to 1,000 Lead Lists in a List Mix and still have Leads fed into the Hopper at an equal rate.
This method is designed to sort the Leads by alternating Lists when inserting the Leads. It also respects the Primary Lead Order and Secondary Lead Order.
Contents
Distribute Evenly vs. Even Mix
- Even Mix will pull an equal percentage of Leads into the Hopper from a maximum of 100 Lists in a List Mix.
- Distribute Evenly allows up to 1,000 Lists to be used in a List Mix, removes the Usage % settings in the List Mix page, and takes an equal ratio of Leads from each List based on the number of Lists provided.
Configure List Mix with Distribute Evenly
1.) Click the Call Center main menu.
2.) Click the Campaigns menu option.
The Show Campaigns page will open.
3.) Open the Campaign Settings by clicking the name.
4.) On the Campaign Settings page, click the Leads tab.
5.) On the Leads tab, find the Use List Mix field in the Set Lead Calling Order section.
6.) Click the green Create List Mix button.
The List Mix page will open.
7.) In the List Mix section, enter a name for the List Mix in the Name field.
8.) Click the Method field drop-down.
9.) Select the Distribute Evenly option from the Method drop-down.
After selecting Distribute Evenly, the Usage % column will be removed from the table.
10.) In the List column, select a List from the drop-down.
- Assign Statuses:
Highlight Statuses with your mouse and move them to the Statuses within this Item group.- Move individual Statuses by clicking the < or > buttons.
- To move all Statuses, click the << or >> buttons.
11.) Click Clone in the Action gearwheel drop-down to add a new List with the same Dispositions.
12.) After adding all the Lists you need, click the blue Apply Changes button.
13.) Click the Leads tab again, and you will return to the Campaign Settings page.
14.) Click the slide option to Enabled.
15.) Click the Apply Changes button.