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  1. Convoso Self-Help Center
  2. Account

Account

Audio Library

  • How to upload Voice Broadcast message
  • How to Upload Audio Media

Dispositions

  • How to Add a New Disposition
  • How to Edit Dispositions
  • TalkPro Status Definitions

Email Signatures

  • How to Create an Email Signature

Email Templates

  • How to unsubscribe from Email being sent out
  • How to Add Email Template with Meta Data
  • How to Add an Email Template

Extensions / Voicemails

  • How to setup voicemail extensions
  • Managing Voicemail
  • How to setup Voicemail Box

Global Settings

  • How to determine lead's time zone based on Area Code or State.
  • How to Enable Quick Dispositions and configure it on a campaign
  • How to Change the Date and Time Format of the System
  • How to use API Duplicate Lead Check
  • How to Configure Force Continue Recording for Global Settings
  • How to Remove NOT READY and LOG OUT Reason Codes
See all 9 articles

Inbound Numbers

  • How to Schedule Phone Reputation and Phone Number Replace
  • How to Mass Edit Inbound Numbers
  • How to replace DID numbers with Replacement Failed message.
  • How to Cancel DID numbers
  • How to Configure Smart Routes for Inbound Calls
  • How to Edit Inbound Numbers in Bulk
See all 11 articles

Reason Codes

  • How to setup Break Time Request
  • How to Add a Reason Code
  • How to Edit a Reason Code

SMS Templates

  • How to send a test SMS message from the SMS Template section.

Users

  • How to view License Summary
  • How To Assign Skill Routing to Agent
  • How to Add/Create a New User
  • How to Clone a User
  • How to Edit User Credentials
  • How to Create a Remote User.
See all 65 articles

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