Audio Library

• How to upload Voice Broadcast message
• How to Upload Audio Media

Dispositions

• How to Edit Dispositions
• How to Add a New Disposition

Email Signatures

• How to Create an Email Signature

Email Templates

• How to Add Email Template with Meta Data
• How to Add an Email Template

Extensions / Voicemails

• Managing Voicemail
• How to setup voicemail extensions
• How to setup Voicemail Box

Global Settings

• How to Change the Date and Time Format of the System
• How to Configure Force Continue Recording for Global Settings
• How to Remove NOT READY and LOG OUT Reason Codes
• Configure IP Access Whitelist
• How to Upload Leads with Status in TalkPro
• Global Settings for Admin Interface

See all 7 articles

Inbound Numbers

• How to mass edit Inbound Numbers
• How to replace DID numbers with Replacement Failed message.
• How to Cancel DID numbers
• How to Configure Smart Routes for Inbound Calls
• How to Edit Inbound Numbers in Bulk
• How to Replace Existing Inbound Numbers or DIDs with New Ones

See all 10 articles

Reason Codes

• How to Edit a Reason Code
• How to Add a Reason Code

SMS Templates

• How to send a test SMS message from the SMS Template section.

Users

• How to Allow or Restricts Agents from Downloading Recordings
• How to Show Quick Transfer Call Button in Agent Page
• How to Show or Hide Reconnect Button from Agents When Leads Hang Up
• How to Show or Hide the Dashboard from Agents
• How to Show or Hide Wrap Up Button from Agents
• How to Allow or Restrict Agents from Sending and Receiving SMS

See all 61 articles