Audio Library

• How to upload Voice Broadcast message
• How to Upload Audio Media

Dispositions

• How to Add a New Disposition
• How to Edit Dispositions
• TalkPro Status Definitions

Email Signatures

• How to Create an Email Signature

Email Templates

• How to unsubscribe from Email being sent out
• How to Add Email Template with Meta Data
• How to Add an Email Template

Extensions / Voicemails

• How to setup voicemail extensions
• Managing Voicemail
• How to setup Voicemail Box

Global Settings

• How to determine lead's time zone based on Area Code or State.
• How to Enable Quick Dispositions and configure it on a campaign
• How to Change the Date and Time Format of the System
• How to use API Duplicate Lead Check
• How to Configure Force Continue Recording for Global Settings
• How to Remove NOT READY and LOG OUT Reason Codes

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Inbound Numbers

• Convoso ClearCallerID Dashboard
• Fixing an Invalid DID Configuration
• How Do I Fix My Caller ID Showing “Scam Likely”
• How to Schedule Phone Reputation and Phone Number Replace
• How to Mass Edit Inbound Numbers
• How to replace DID numbers with Replacement Failed message.

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Reason Codes

• How to setup Break Time Request
• How to Add a Reason Code
• How to Edit a Reason Code

SMS Templates

• How to Create SMS Template
• How to send a test SMS message from the SMS Template section.

Users

• How to view License Summary
• How To Assign Skill Routing to Agent
• How to Add/Create a New User
• How to Clone a User
• How to Edit User Credentials
• How to Create a Remote User.

See all 65 articles