Account
Audio Library
Dispositions
Email Signatures
Email Templates
Extensions / Voicemails
Global Settings
- How to determine lead's time zone based on Area Code or State.
- How to Enable Quick Dispositions and configure it on a campaign
- How to Change the Date and Time Format of the System
- How to use API Duplicate Lead Check
- How to Configure Force Continue Recording for Global Settings
- How to Remove NOT READY and LOG OUT Reason Codes
Inbound Numbers
- How to Mass Edit Inbound Numbers
- How to replace DID numbers with Replacement Failed message.
- How to Cancel DID numbers
- How to Configure Smart Routes for Inbound Calls
- How to Edit Inbound Numbers in Bulk
- How to Replace Existing Inbound Numbers or DIDs with New Ones
Reason Codes
SMS Templates
Users
- How to view License Summary
- How To Assign Skill Routing to Agent
- How to Add/Create a New User
- How to Clone a User
- How to Edit User Credentials
- How to Create a Remote User.