Overview
This article will walk through the process for canceling DIDs or Inbound Numbers.
Convoso is introducing an updated Cancellation and Replacement Policy for DID(s). According to the Convoso Services Agreement, when replacing or canceling Active DID(s), Convoso will place these numbers in a Pending Cancellation status for at least 30 days at no additional charge.
While in this status, the DID(s) remain within the account and will only be available to receive callbacks from called parties. These numbers will not be usable for outbound calls while in Pending Cancellation Status.
Contents
Before You Begin
Only a SuperAdmin can cancel or release DIDs. If the User is not a SuperAdmin, the Cancel Selected DIDs button will be grayed out.
This article walks through Canceling one or more DIDs, but Admins also have the option to Replace their DIDs.
- See Replacing Existing DIDs with New Ones to learn more about removing Inbound Numbers and buying new replacements simultaneously.
Canceling DIDs
1.) Click the Account main menu.
2.) Click the Inbound Numbers menu option.
The Manage DIDs page will open.
3.) Use the Filter By search fields to find phone numbers.
-
A: Filter By options include:
- ACID List: Filter phone numbers assigned in an ACID List.
- Caller ID Reputation: Filter numbers based on their reputation with Carriers and the FCC.
- Country: Filter phone numbers from Australia, United Kingdom, or the United States.
- Created At: Filter numbers by the date they were created.
- DID Stage: Filter numbers by their Stage; Cancellation, Replacement, or Release.
- DID Type: Filter phone numbers by DID Types, Inbound, SMS, Dial-in, or SMS Shortcode.
- Inbound Number: Filter or search the DID number.
- Name: Filter phone number by its name.
- Route To: Filter phone number based on where it is routed.
- Status: Filter phone numbers based on the Status of the number(s). (Active or Off).
- B: The options in this field depend on the selection in the Filter By field.
- C: Order By options include: Country, Created At, DID Type, Inbound Number, Name, Route To, and Status.
- D: Select Ascending or Descending from the second drop-down.
4.) Select the phone number(s) that you would like to cancel by clicking the checkmark box to the column to the left of the number(s).
5.) Click the Cancel Selected DIDs button.
Note: You can only delete up to 200 DIDs at a time.
A Dependency Check window will open, notifying you that the number(s) you are canceling are used in different areas of the Account and need to be removed from those settings before canceling or deleting.
Click on the View button (section A in the image below) to edit the number settings.0
- Click the Refresh button (B in the image below) after the number settings have been changed to update the list.
If the number(s) are assigned to a different ACID List,
- Click the Remove ACID Assignment button (C in the image below) to remove the selected numbers from those ACID Lists.
After the number(s) are removed from other settings, a Cancel DIDs confirmation window will open, asking if you would like to cancel all selected DIDs.
6.) Click the Confirm button
The Pending Cancellation Confirmation window will open, displaying a summary of the DIDs you are canceling and the date when they will be canceled.
7.) Click the Confirm button again.
A Success notification window will appear that your request will take place soon.
Note: If you receive a message stating, "DID number/s did not pass the verification check and could not be moved to the vault." Contact our Technical Support Team (help@convoso.com).
The DID Stage column will show all the canceled DIDs with a Pending Cancellation status, which indicates that those numbers are slated for cancellation.
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