Overview
We will walk through how to replace a DID number that fails to complete a Replace order.
Replace orders will produce a Replacement Failed message when the area code that you are trying to replace is not available at the moment. These are the next steps to take in order to successfully complete your Replacements.
Contents
Before You Begin
Convoso is introducing an updated Cancellation and Replacement Policy for DID(s). According to the Convoso Services Agreement, when replacing or canceling Active DID(s), Convoso will place these numbers in a Pending Cancellation status for at least 30 days at no additional charge.
While in this status, the DID(s) remain within the account and will only be available to receive callbacks from called parties. These numbers will not be usable for outbound calls while in Pending Cancellation Status.
Replace DIDs with Replacement Failed Message
1.) Click the Account main menu.
2.) Click the Inbound Numbers menu option.
The Manage DIDs page will open.
3.) Search for the correct DIDs using the Filter By fields.
- A: Select DID Stage from this drop-down.
- B: Select Replacement Failed from this drop-down.
- C: Order By options include: Country, Created At, DID Type, Inbound Number, Name, Route To, and Status.
- D: You can then choose Ascending or Descending from the second drop-down.
4.) Click the green Search button and the table below will display your search results.
5.) Select the numbers you want to replace by checking the boxes individually or check the box in the blue menu above the list of numbers to select the whole page.
- Once you have selected all the numbers on the page, the phrase "All 20 DIDs on this page are selected" will appear above the table of DIDs.
- After selecting a single page, if there are additional DIDs a link will appear beside the total DIDs selected to select All the DIDs matching your search criteria in the Account.
6.) Click the Replace Selected DIDs button.
The DID Replacement window will populate with the total numbers selected and the replacement fee.
7.) Click the Confirm button to complete the replacement.
Note: Check the box to allow your DIDs to be replaced with area codes in the proximity when exact replacements are not found.
The Pending Cancellation Confirmation window will open, displaying a summary of the DIDs you are canceling and the date when they will be canceled.
8.) Click the Confirm button again.
A Success notification window will appear that your request will take place soon.
The DID Stage column will show all the canceled DIDs with a Pending Cancellation status, which indicates that those numbers are slated for cancellation.
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