Overview

We will walk through how to replace a DID number that fails to complete a Replace order.

Replace orders will produce a Replacement Failed message when the area code that you are trying to replace is not available at the moment. These are the next steps to take in order to successfully complete your Replacements.

Replace DIDs with Replacement Failed Message

1.) Click the Account main menu.

2.) Click the Inbound Numbers menu option.

The Manage DIDs page will open.

3.) Search for the correct DIDs using the Filter By fields.

• A: Select DID Stage from this drop-down.
• B: Select Replacement Failed from this drop-down.
• C: Order By options include: Country, Created At, DID Type, Inbound Number, Name, Route To, and Status.
• D: You can then choose Ascending or Descending from the second drop-down.

4.) Click the green Search button and the table below will display your search results.

5.) Select the numbers you want to replace by checking the boxes individually or check the box in the blue menu above the list of numbers to select the whole page.

• Once you have selected all the numbers on the page, the phrase "All 20 DIDs on this page are selected" will appear above the table of DIDs.
• After selecting a single page, if there are additional DIDs a link will appear beside the total DIDs selected to select All the DIDs matching your search criteria in the Account.

6.) Click the Replace Selected DIDs button.

The DID Replacement window will populate with the total numbers selected and the replacement fee.

7.) Click the Confirm button to complete the replacement.

Note: Check the box to allow your DIDs to be replaced with area codes in the proximity when exact replacements are not found.

A Success window with your Order Number will open.

8.) Click Close to complete the process.