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  1. Convoso Self-Help Center
  2. Account
  3. Users

Users

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  • How to view License Summary
  • How To Assign Skill Routing to Agent
  • How to Add/Create a New User
  • How to Clone a User
  • How to Edit User Credentials
  • How to Create a Remote User.
  • How to Delete a User
  • How to Restore Deleted Users
  • How to Show Revenue Report In the agent page
  • How to Allow or Restricts Agents from Downloading Recordings
  • How to Enable Voice and SMS Channels for a User.
  • How to Show Quick Transfer Call Button in Agent Page
  • How to Show or Hide Reconnect Button from Agents When Leads Hang Up
  • How to Show or Hide the Dashboard from Agents
  • How to Show or Hide Wrap Up Button from Agents
  • How to Allow or Restrict Agents from Sending and Receiving SMS
  • How to Allow or Restrict Agents from Manually Calling Leads in Final Status
  • How to Show or Hide Call Logs from Agents
  • How to Show or Hide Leads Tab from Agents
  • How to Allow or Restrict Agents from Transferring Calls to Other Agents
  • How to Hide or Show Call History from Agents
  • How to Show or Hide Advance Filters from Agents
  • How to Allow or Restrict Agents from Searching Leads By Lead ID Only
  • How to Hide Phone Numbers from Agents
  • How to Select the Source of Settings for Displaying Leads Information
  • How to Allow or Restrict Agents from Listening to Call Recordings
  • How to Allow or Restrict Agents from Changing the Disposition of Leads
  • How to Allow or Restrict Agents from Switching Campaigns
  • How to Allow or Restrict Agents from Skipping Leads in Preview Dial
  • How to Select the Default List When Creating a New Lead
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