Users
- Activate Create Lead Button
- Add User Custom Fields in User Settings
- Add/Create a New User
- Agent License Management
- Assign a Campaign to Users
- Assign a New License or Re-Assign a User License
- Assign a Remote User to a Campaign.
- Assign Queues to a User
- Assign Skill Routing to Agent
- Assigning Queues to Admin Queue Access Level
- Bulk User Upload
- Change the Search Capability of an Agent
- Check the Connection Information of an Agent
- Clone a User
- Configure Admin User Access Controls
- Configure User's Data Access
- Configuring Agent Monitor User Access Level
- Create a Remote User.
- Deleting Users
- Edit a User's Inbound Settings
- Edit User Credentials
- Force Campaign for Callbacks Setting
- Limiting Access on Agent Monitor Page for Managers / Junior Admins
- Manage Agent Callback Settings
- Max Inbound Call Count
- Monitor Calls as a Non-Admin User
- Restore Deleted Users
- Restrict Exporting of Leads
- Restrict Junior Admin from Listening to Recordings
- Set the Caller ID for Agents when Making Manual Call