Users
- Admin Data Access - Restricting Call Logs and Recordings
- Add User Custom Fields in User Settings
- Add/Create a New User
- Agent License Management
- Assign a Campaign to Users
- Assign a Remote User to a Campaign
- Assign Queues to an Agent
- Assigning Queues to Admin Queue Access Level
- Bulk User Upload
- Change an Agent's Search Capability
- Check the Connection Information of an Agent
- Clone a User
- Configure Admin User Access Controls
- Configure User's Data Access
- Configuring Access to Agent Monitor for Managers/Junior Admins
- Configuring Agent Monitor User Access Level
- Create a Remote User
- Deactivating Users
- Deleting Users
- Edit a User's Inbound Settings
- Edit User Credentials
- Force Campaign for Callbacks Setting
- Manage Agent Callback Settings
- Max Inbound Call Count
- Monitor Calls as a Non-Admin User
- Reassign Leads to a Different Agent
- Restore Deleted Users
- Restrict Admin from Managing Leads
- Restrict Junior Admin from Listening to Recordings