Users
- How To Assign Skill Routing to Agent
- How to Add/Create a New User
- How to Clone a User
- How to Edit User Credentials
- How to Create a Remote User.
- How to Delete a User
- How to Restore Deleted Users
- How to Show Revenue Report In the agent page
- How to Allow or Restricts Agents from Downloading Recordings
- How to Enable Voice and SMS Channels for a User.
- How to Show Quick Transfer Call Button in Agent Page
- How to Show or Hide Reconnect Button from Agents When Leads Hang Up
- How to Show or Hide the Dashboard from Agents
- How to Show or Hide Wrap Up Button from Agents
- How to Allow or Restrict Agents from Sending and Receiving SMS
- How to Allow or Restrict Agents from Manually Calling Leads in Final Status
- How to Show or Hide Call Logs from Agents
- How to Show or Hide Leads Tab from Agents
- How to Allow or Restrict Agents from Transferring Calls to Other Agents
- How to Allow or Restrict Agents from Using API
- How to Hide or Show Call History from Agents
- How to Show or Hide Advance Filters from Agents
- How to Allow or Restrict Agents from Searching Leads By Lead ID Only
- How to Hide Phone Numbers from Agents
- How to Select the Source of Settings for Displaying Leads Information
- How to Allow or Restrict Agents from Listening to Call Recordings
- How to Allow or Restrict Agents from Changing the Disposition of Leads
- How to Allow or Restrict Agents from Switching Campaigns
- How to Allow or Restrict Agents from Skipping Leads in Preview Dial
- How to Select the Default List When Creating a New Lead