Overview
Remote Users are used as substitutes for actual users. These Remote Users will be placeholders for actual Agents and make sure the Dialer calls out using the Campaign settings.
Contents
Before You Begin
- Your CSM can help you add Remote User slots to your Account.
- See Create a Remote User to learn more about adding new Remote Users.
Assigning a Remote User to a Campaign
1.) Click the Account main menu.
2.) Click the Users menu option.
The Show Users page will open.
3.) Click the Remote Users tab.
4.) Click the Name of the User you want to edit.
The User Settings page will open.
5.) Select a Campaign in the Remote Campaign drop-down.
6.) Click the Apply Changes button.
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