Configure User Recording Settings

1.) Click the Account main menu.

2.) Click the Users menu option.

The Show Users page will open.

3.) Click the email address of the User.

The User Settings page will open on the Credentials tab.

4.) Click the Agent Interface Options tab.

Here, you will see a list of settings that control how your Agent sees and interacts with the Agent Interface.

5.) Select an ACL in the Select Agent ACL drop-down.

6.) Click the blue Edit Profile button.

7.) Configure the Recording setting for this User.

• Use Campaign or Queue Settings - The Agent will use the Call Recording Settings of their Campaign or the Queue they are accepting the call from.
  • See Edit a Queue - Main Tab to learn more about configuring Call Recording settings for your Queue.
• Never - Call Recording is Off, and the Agent cannot turn it On.
• On Demand - Call Recording is Off at the beginning, but the Agent will have a button to Start and Stop any time during the call.
• All Call - Call Recording is On at the beginning of the call, but the Agent will have a button to switch it Off at any time.
• Force all Calls - This will record all calls, and the Agent cannot turn it On or Off.

8.) Scroll back up and click the blue Save button.

9.) Scroll to the bottom and click the blue Apply Changes button to ensure the new settings are applied to this User.