Overview
A Call Center Queue or a Queue is a destination for Inbound calls. Inbound calls go through Queues before going to Agents. The Campaigns manage Queues and can be assigned to Agents and Inbound Numbers.
In this article we look at how Admins can manage the Queues that an Agent can access in User Settings.
Contents
Assigning Queues to an Agent
1.) Click the Account main menu.
2.) Click the Users menu option.
The Show Users page will open.
3.) Click the Name of the User to open their Settings.
The User Settings page will open on the Credentials tab.
4.) Click the Data Access tab.
5.) Assign Queues to the Agent:
- Highlight Queues with your mouse and move them to the Can Access Queues group.
- Move Individual Queues by clicking the < or > buttons.
- To move all Queues, click the << or >> buttons.
6.) Click the Apply Changes button.