Overview
There are many different connection types available for Agents. If an Agent has connection issues with their External Softphone or a Voice Over IP (VoIP) phone, Admins can check their registration and other connection information in User Settings. This article will walk you through how to check an Agent's connection.
Contents
Check Agent's Connection
1.) Click the Account main menu.
2.) Click the Users menu option.
The Show Users page will open.
3.) Find specific Users with the Filter By and Order By fields.
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(A) Filter By options include:
- Email: Filter Users by Email address.
- Extension: Filter Users by their unique extension.
- Last Agent Activity: Filter Users by the last time they logged into the Agent Interface.
- Last Login: Filter Users by the last time they logged into the Admin App.
- Level: Filter Users by Access Control Level, such as Super Admin, Admin, Manager, and Agent.
- License: Filter Users by whether they have a License to access the Agent Interface: Assigned or Not Assigned.
- Name: Filter Users by their Name in the system.
- Status: Filter Users by their Status, Active or Inactive.
- User ID: Filter Users by their identification number.
- (B) This field and its choices depend on which option you select in the drop-down in part A.
- (C) Click the Add Filter to configure additional Filters.
- (D) Order By options include Email, Extension, Last Agent Activity, Last Login, Level, License, Name, Status, and User ID.
- (E) You can choose Ascending or Descending from the second drop-down.
4.) Click the Search button.
5.) Click the Name of the User to open their Settings.
The User Settings page will open on the Credentials tab.
6.) Click the Connection Type tab.
Here you can see the basic User Connection settings.
7.) Click Connect Information.
The connection details for the Agent's computer will appear.
- Contact: (SIP Connection IP)
- Status: (OK = registered and latency -or- UNKNOWN = Unregistered)
- User: (Janus WEBRTC or External DEVICE)
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