When using sms, you have the ability to set a callback time just like a regular callback. You can also force the callback to be assigned to a specific campaign. Here we will show you how to force an SMS callback to be assigned to a specific campaign.
From the Admin dashboard. Click on Account and then Users.
Search and select the user you want to configure. Click on the Action button and click on Settings.
On the User settings, click on SMS Settings tab.
Max Open SMS Conversation - This will allow you set the number of SMS chat windows on your agent's interface.
(Use Campaign Settings - You can set this on a SMS Campaign where you can select the number of SMS chat windows allowed on the agent's interface.)
Force Campaign For Callbacks - Select the campaign where the system will force the callback to be assigned.