Overview
Admins can easily revoke an Agent's login permission by deactivating their User. Deactivation will prevent the Agent from logging into the system until an Admin reactivates them.
When the User attempts to login they will receive an error message.
Contents
Deactivating a User
1.) Click the Account main menu.
2.) Click the Users menu option.
The Show Users page will open.
3.) Find specific Users with the Filter By and Order By fields.
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(A) Filter By options include:
- Email: Filter Users by Email address.
- Extension: Filter Users by their unique extension.
- Last Agent Activity: Filter Users by the last time they logged into the Agent Interface.
- Last Login: Filter Users by the last time they logged into the Admin App.
- Level: Filter Users by Access Control Level, such as Super Admin, Admin, Manager, and Agent.
- License: Filter Users by whether they have a License to access the Agent Interface: Assigned or Not Assigned.
- Name: Filter Users by their Name in the system.
- Status: Filter Users by their Status, Active or Inactive.
- User ID: Filter Users by their identification number.
- (B) This field and its choices depend on which option you select in the drop-down in part A.
- (C) Click the Add Filter to configure additional Filters.
- (D) Order By options include Email, Extension, Last Agent Activity, Last Login, Level, License, Name, Status, and User ID.
- (E) You can choose Ascending or Descending from the second drop-down.
4.) Click the Search button.
5.) Click the Status toggle to Inactive.
If the User attempts to log in, they will receive the following error message.
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