From the Admin Dashboard, click on Account and select Global Settings from the drop-down menu.
Scroll down to the Force Continue Recording Section and select from the following options.
On Demand - Checkbox is enabled and by default unchecked
By default the box is unchecked but the agent can put a check when needed.
Forced - Checkbox is disabled and by default checked
The agent won't be able to remove a check in the box.
Never - Checkbox is disabled and by default unchecked
The agent won't be able to put a check in the box.
Click on Apply Changes to save the settings