Overview

The Disposition Groups page allows administrators to create, view, and manage groups of call dispositions. Disposition groups are used to bundle individual dispositions together so they can be easily assigned to agents or applied within system configurations.

Show Dispositions Page
- Disposition Groups Tab
  - Add Disposition Group
    - General Settings
    - Dispositions Included
  - Edit a Disposition Group

Show Dispositions Page

Account -> Dispositions -> Show Dispositions → Disposition Groups

On the Show Dispositions page, click the Disposition Groups tab.

Disposition Groups Tab

Search: Use the search bar to quickly locate a disposition group by name or abbreviation.
Add Disposition Group: Create a new disposition group using the Add Disposition Group button.
Status Toggle: Enable or disable a disposition group directly from the list.
Actions Menu: Edit or manage an existing disposition group.

Disposition Groups Table

The table below lists all configured disposition groups and their details.

Column Name	Description
Group Abbreviation	A short, unique identifier for the disposition group.
Group Description	A descriptive label explaining the purpose or version of the disposition group.
Disposition Included	A comma-separated list of disposition names/abbreviations that belong to the group.
Status	Indicates whether the disposition group is currently Active or Inactive. Active (Green Toggle): The disposition group is enabled and available for use. Inactive (Red Toggle): The disposition group is disabled and not available for assignment.
Action	Provides access to additional options (via the gear icon), such as editing the group configuration or managing included dispositions.

Add Disposition Group

Disposition Groups define which call Dispositions are available to agents or system workflows by grouping individual Dispositions together.

Click the Add Disposition Group button to create a Disposition Group.

The Add Disposition Group page will open.

General Settings

The General Settings section contains two text fields and a status toggle.

Field	Description
Group Abbreviation	A short, unique indicator for the group.
Group Description	A descriptive label explaining the purpose, audience, or version of the group.
Status	Controls whether the Disposition Group is Active or Inactive. You can make a group active or inactive from the Disposition Groups tab page as well.

Dispositions Included

This section controls which individual Dispositions are included in the group.

The interface is divided into two lists:

Area	Description
Dispositions in this Group	Lists all available Dispositions that have been added to the group.
Dispositions NOT in this Group	Displays all available Dispositions that are not included in the group.

Move Controls

Between the two lists are directional arrow controls used to manage membership:

Control	Action
»	Move all dispositions into the group
›	Move selected dispositions into the group
‹	Remove selected dispositions from the group
«	Remove all dispositions from the group

Saving Changes

Click Apply Changes to save the group configuration.
Any changes made will take effect immediately for active groups.

Edit a Disposition Group

Open a Disposition Group for editing one of two ways, click the name in the Group Abbreviation column, or click the drop-down in the Action column and click the Edit option.

When editing an existing group the Group Abbreviation field is not editable.

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Disposition Groups