The Single Sign-On Settings page is only accessible to Super-Admins by default. This article will walk through how to give access to this page to additional Users through the Access Control List. It will cover creating a new ACL and editing a Custom ACL for this setting.
Before you Begin
- The Access Control List is used to give different access permissions to the different Users in your Account. Admins and Super-Admins are able to create Custom ACLs to give specific permissions to their Users to better suit their Call Center's needs than the default ACL options.
- To learn more, see Configure Admin User Access Controls.
- Convoso's Single Sign-On feature allows Admins to configure SSO capabilities for their Admins and Agents.
- To learn more, see Enabling Single Sign-On.
Granting SSO Settings Access
1.) Click the Account main menu.
2.) Click the Users menu option.
The Show Users page will open.
3.) Click the Name of a User to whom you want to give access.
The User Settings page will open on the Credentials tab.
4.) Click the Access Control List tab.
The Access Control List tab will open.
5.) If the User has a generic Admin or Agent in the User ACL drop-down, then you will need to create a new ACL.
- See the Edit Existing ACL section below if you want to edit one of your Custom ACLs.
6.) Click the blue Create ACL button.
7.) Scroll down to the Single Sign-On Config section.
8.) Click the checkbox for the Single Sign-On Config Save.
9.) Scroll back to the top:
- (A) Type a Name into the User ACL field.
- (B) Click the blue Create ACL button to save your changes.
Your new ACL will now be available to choose for additional Admins that you want to give access to change the Single Sign-On Settings.
Edit Existing ACL
1.) Click the blue Edit ACL button.
2.) Scroll down to the Single Sign-On Config section.
3.) Click the checkbox for the Single Sign-On Config Save.
4.) Scroll to the bottom of the page and click the blue Apply Changes button.