Calendar Integration

• Agent Interface - Google Calendar Integration

Getting Started

• Agent Interface Overview
• Edit Agent Profile from the Agent Interface
• How to Log in to Agent Page using External Phone with Shared Extensions
• Log in as Agent using Convoso Softphone

Using the Agent Interface

• Agent Interface Call Logs
• Assign Queues in the Agent Interface
• Blind Transfer Failed Alert
• Create a Lead in the Agent Interface
• Play a Pre-recorded Message in a Call
• Print Lead Information in Agent Interface

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Agents Settings and Tools

• Access and Configure Voicemail When the User Is Set to Use X-Lite
• Listening to Voicemail in the Agent Interface
• Record a Voicemail Box Greeting
• Redisposition Leads in Agent Interface
• Search for Leads in Agent Interface
• Switch to a Different Campaign in Agent Interface

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Making Calls

• Transfer Call to Voicemail Drops
• Perform an Internal Warm Transfer
• Transfer Calls to Predefined Numbers
• Agent Caller ID Selection for a Manual Call
• Using Preview Dial in Agent Interface
• Receiving a Transfer Call from Other Agents

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Callbacks in the Agent Interface

• Agent Custom Callbacks
• Agent System Callback
• Callbacks Keep Popping Up
• Create a Personal Callback
• Reschedule a Callback