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  1. Convoso Self-Help Center
  2. Agent FAQ
  3. Making Calls

Making Calls

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Learn how to make calls using TalkPro

  • How to Transfer Call to Voicemail Drops
  • How to use Quick Disposition on the Agent interface
  • The Ability to Choose your Caller ID when making a Manual Call
  • What is a Custom Callback and how to create a Custom Callback
  • How to use preview dial
  • What are the different callback statuses
  • How to Make a Manual Call to a Lead
  • How to Make a Manual Call to a Lead that is Not in the System
  • How to Search the Callbacks in Agent Portal

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