Using the Agent Interface
Answers to some of the most frequent questions asked by agents while using Convoso's Agent Interface.
- Agent Interface Call Logs
- Assign Queues in the Agent Interface
- Blind Transfer Failed Alert
- Play a Pre-recorded Message in a Call
- Print Lead Information in Agent Interface
- Receive an Inbound call with a Notification but No Call Confirmation
- Receive an Inbound Call with No Call Confirmation and No Notification
- Redispositioning a Lead in the Agent Interface
- Refresh Lead Update
- Transfer to an External Phone Number
- Transferring a Call to a Queue
- Transferring a Call to Other Agents
- Transferring a Call with a Continuous Recording
- Using the Agent SMS Tab
- View Agent SMS Logs
- View Broadcast Messages in Agent Interface