Answers to some of the most frequent questions asked by agents while using Convoso's Agent Interface.

• Agent Interface Call Logs
• Blind Transfer Failed Alert
• Choose Queues in the Agent Interface
• Play a Pre-recorded Message in a Call
• Print Lead Information in Agent Interface
• Receive an Inbound call with a Notification but No Call Confirmation
• Receive an Inbound Call with No Call Confirmation and No Notification
• Redispositioning a Lead in the Agent Interface
• Refresh Lead Update
• Transfer to an External Phone Number
• Transferring a Call to a Queue
• Transferring a Call to Other Agents
• Transferring a Call with a Continuous Recording
• Using the Agent SMS Tab
• View Agent SMS Logs
• View Broadcast Messages in Agent Interface