Overview
Agents can perform multiple types of transfers to internal and external numbers. This article will walk through how an Agent ensures that the system records a call when it is transferred.
Contents
Transfer a Call with Continous Recording
1.) Click the Transfer button.
The Transfer Conference Functions window will open.
From this window an Agent can transfer a call to multiple types of destinations.
2.) Click the Record Transfer Call checkbox.
3.) Find your Transfer destination.
-
- Queues: The Agent can see the Queues available for Transfer.
- Agents: The Agent can see the Agents available for Transfer.
- PBX Destinations: The Agent can see the PBX Destinations available for Transfer.
- Pre-defined Numbers: The Agent can see the Pre-defined Numbers available for Transfer.
- Voicemail Drops: The Agent can see the Voicemail Drops available for Transfer.
4.) Complete the Transfer.
- (A) Call: This button places a call to the Queue with the Agent and Lead on the line.
- (B) Hold & Call: This button places the Lead on Hold and calls the Queue with the Agent.
- (C) Blind Transfer: This button ends the call between the Agent and Lead while calling the Queue. This option prevents the Agent from connecting to the Queue with the Lead.
5.) Disposition the call.
Please sign in and vote to let us know if you found this article helpful!
👇