A custom callback is a way of using a disposition as something other than a Callback disposition but you can still set a callback date and time. Please follow the steps below on how to create a custom callback.

While in a call, you will see different Call buttons in the upper part of the lead info sheet.

Once done speaking to the lead, click on the Hangup button to end the call.

In the Disposition Window, select a different disposition other than the callback status. In this example, an Interested status is used. The agent needs to select the "Callback's Time Zone", "Callback's Time" and "Callback Type" for the scheduled callback.

Note: If you do not select any date and time, it will not be tag as Callback.

After selecting the Callback Time's Zone, Callback's Time, and Callback Type, you can click on Save Changes.

For Quick Disposition Setup:

In this sample, I am using the "Sale" disposition and will set a callback for it. The agent needs to select the "Time Zone", "Time" and " Type" for the scheduled callback.

After configuring the time zone, time, and type select the "Sale" status to save the scheduled callback.

Note: If you do not select any date and time, it will not be tag as Callback.