Agent FAQ
Tutorials, tips and answers to frequently asked questions to help agents make the most of TalkPro
Getting Started
Setting up the agent environment
Agents
- How to Print Leads Information in Agent Page
- How to Search for Leads in TalkPro Agent Page
- Agent Control Button Description
- Dashboard Schematic
- How do I Record a Voicemail Box Greeting for my Extension?
- How to Access and Configure Voicemail When the User Is Set to Use X-Lite
Agent Settings
Call Controls
- How to Transfer a Call to Other Agents
- Agent Control Button Description
- How to transfer a call with a continuous recording
- How to Transfer a Lead to an External Phone Number
- How to use the agent hotkeys
- How to Mute or Unmute Headset in TalkPro Dialer Page
Receiving Section
Making Calls
- How to Transfer Call to Voicemail Drops
- How to use Quick Disposition on the Agent interface
- The Ability to Choose your Caller ID when making a Manual Call
- What is a Custom Callback and how to create a Custom Callback
- How to use Preview Dial
- What are the different callback statuses
FAQ - Using TalkPro Agent
- How to View Broadcast Messages from the TalkPro Agent
- How to reschedule a callback.
- How to View Agent SMS Logs
- How to Transfer Calls to Predefined Numbers
- How to Check Call Logs in Agent Page
- How to start using the TalkPro Agent Interface