Convoso Admin FAQs
Self-help and How-to resources for Convoso Administrators
Google Calendar Integration
Getting Started
Campaigns
Agent Interface Options
- Agent Interface Options
- Allow/Restrict Agents From Accessing Lists
- Allow/Restrict Agents from Changing the Disposition of Leads
- Allow/Restrict Agents from Editing Leads Information
- Allow/Restrict Agents from Editing Phone Numbers
- Allow/Restrict Agents from Listening to Call Recordings
SMS
Lead Management
Reporting
Call Center Queues and Inbound Numbers
Lead Drips, API, FTP Push
Softphones and External Phones
- How to configure Convoso Softphone Audio Settings
- How to Install Convoso Softphone
- How to Configure a User for External Phone and Install Convoso Softphone
- How to configure X-Lite as external phone
- Assigning Inbound Calls Directly to the Softphone
- What are Softphones?