Welcome to the Convoso Help Center

Browse our Knowledge Base of step-by-step tutorials and FAQs

Create a help ticket with our award winning Support Team Submit

Articles in this section

If agents are set to use the Convoso Softphone, they need to download the Convoso Softphone,

CLICK HERE to download the file

 

From the Convoso Softphone Setup Wizard, click on the "Next" button.

1.png

Choose to add a shortcut on your desktop > Click next

2.png

Install to your default directory

3.png

Start Menu name selected here (Use Default) > Click next

4.png

The installer will detect if you have 32bit or 64bit > Click next

5.png

Choose ALL USERS > Click Next

6.png

Click next to start the installation

7.png

 

The system will now install the Convoso Softphone.

8.png

Click on the "Finish" button to complete the installation (Enable Launch Convoso Softphone to open the after completing the installation.)

9.png

 

Under Windows Security Alert, make sure you enable "Private networks, such as my home and work network." > Click Allow Access

10.png

 

 

Visit this LINK to get your started in logging in using the Convoso Softphone

Related articles