Our system supports External softphones and VoIP devices. Please make sure you read the documents for your device before continuing. We will not troubleshoot the software/hardware for the devices and if needed, you will need to contact the manufacturer.

From the Dashboard, click on Account and select Users from the drop-down.

In Show Users Section, click on the Action Button, then select Settings in the drop down.

In the "Connection Type" tab select External Phone and take note of the Phone Credentials so they can be entered into the phone settings. You can also keep track of the registration (to see if the extension is registered) by clicking on the green "Connection Information" button below.

Click on the Apply Changes Button to save the settings.

A notification window will appear to wait up to 15 mins for the settings to take effect.