Reporting
Reporting
- How to Use Archived Call Logs Report
- How to Use a SMS Logs Report
- How to Generate an SMS Queue Report
- How to Generate an SMS Report
- How to Run an Agent Productivity Report
- How to Assign Stuck Inbound Calls to Agents
- How to see Inbound Dropped Calls
- How to run a Status Report
- Reporting Issues with Inspect Element
- How to run report based on "Transfers over X number of minutes" (For Voice Broadcast Clients)
- How to Use a Call Logs Report
- How to Access Agent Monitor Logs
- How to Create a Custom Report
- TalkPro Status Definitions
- How to Generate Lead Reports
- How to Check Dropped Calls using Agent Monitoring
- How to Check Agent Productivity Logs (Time logged IN and OUT)
- How to Search for and Show Callbacks
- How to Search and Show DIDs
- How to Save Your Customized Report
- How to Monitor / Listen to Your Agents
- How to monitor calls as a non-admin user
- How to Generate a Queue Report
- How to Generate a List Report
- How to Generate an Agent Productivity Report
- How to Generate Agent Calls Report
- How to Generate Agent Call Time Report
- How to Export the DNC List
- How to Export Callbacks