Overview
Statuses or Dispositions indicate the outcome of a contact attempt. The following Statuses appear only in the SMS Logs and define phases of the message delivery process.
Contents
SMS Logs
Depending on a User's permission, the SMS Logs are available in the Admin App and Agent Interface.
The Manage SMS Logs page allows Admins to search and filter their Account's SMS activity.
SMS Logs give an overview of an Agent's SMS History. Therefore, the Agent can only view messages sent by themselves or the System.
SMS Statuses
| Status | Definition |
| Accepted | The carrier accepted the message. They will send it on to the Lead. |
| Buffered | The message is awaiting delivery to the carrier. |
| Delivered | The message was delivered to the carrier. |
| Expired | The message expired. |
| Failed to Send | The message failed to send. |
| Failed | The message failed to deliver. |
| New | A newly created SMS. |
| Rejected | The carrier rejected the message. |
| Sent | The carrier sent the message to the Lead. |
| Unknown | An unknown error from the carrier when they attempted to send the message. |
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