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  1. Convoso Help Center
  2. Convoso Admin FAQs
  3. Agent Interface Options

Agent Interface Options

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  • Agent Interface Options
  • Allow/Restrict Agents From Accessing Lists
  • Allow/Restrict Agents from Changing the Disposition of Leads
  • Allow/Restrict Agents from Editing Leads Information
  • Allow/Restrict Agents from Editing Phone Numbers
  • Allow/Restrict Agents from Listening to Call Recordings
  • Allow/Restrict Agents from Manually Calling Leads in Final Status
  • Allow/Restrict Agents from Manually Calling Leads Included in DNC List
  • Allow/Restrict Agents from Searching Leads By Lead ID Only
  • Allow/Restrict Agents from Selecting a List
  • Allow/Restrict Agents from Sending/Receiving SMS
  • Allow/Restrict Agents from Skipping Leads in Preview Dial
  • Allow/Restrict Agents from Switching Campaigns
  • Allow/Restrict Agents from Transferring Calls to Other Agents
  • Allow/Restrict Agents from Using API
  • Allow/Restrict Agents from Using Hot Keys
  • Allow/Restrict Agents from Using New Call Web Alert
  • Allow/Restrict Agents To Do Manual Calls
  • Allow/Restrict Agents To Select Caller ID When Doing a Manual Call
  • Allow/Restricts Agents from Downloading Recordings
  • Allow/Restricts Agents from Manually Dialing Leads with Final Status
  • Configure the Agent Interface Options
  • Configuring Agent Recording Settings
  • Enable Voice and SMS Channels for a User
  • Hide Phone Numbers from Agents
  • Hide/Show Call History from Agents
  • Select the Default List When Creating a New Lead
  • Select the Source of Settings for Displaying Leads Information
  • Show Quick Transfer Call Button in Agent Page
  • Show Revenue Report In the Agent Page
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