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  1. Convoso Help Center
  2. Reports

Reports

Agent Monitor

  • Sending Broadcast Messages to Agents.
  • What is the Agent Monitor?
  • Checking Dropped Calls in the Agent Monitor
  • Monitor/Listen to Agents

Agent Monitor Logs

  • Access Agent Monitor Logs

Agent Productivity Logs

  • How to Check Agent Productivity Logs (Time logged IN and OUT)

Call Logs

  • Run Call Logs for 3-way Calls or Conference Calls.
  • Archived Call Logs Report
  • View Inbound Dropped Calls
  • Call Logs Report

Call Monitor

  • Using the Call Monitor
  • Assigning Stuck Inbound Calls to Agents

Callbacks

  • Assigning Callbacks to Another User
  • Deleting Callbacks
  • Edit Callbacks
  • Exporting Callbacks
  • Searching and Viewing Callbacks

Custom Reports

  • Affiliate Conversion Report
  • Agent 3 Way Calls Report
  • Agent Call Time Report
  • Agent Calls Report
  • Agent Campaign Report
  • Agent Performance Report
See all 28 articles

Recordings

  • How to Delete Call Recordings
  • How to search, playback and download call recording for Conversational AI Transfer/Failed calls.
  • How Do I Search, Playback and Download Recordings?

SMS Logs

  • Health Check Process for SMS
  • Using SMS Logs

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