Manage Email Logs

Overview

The Email Logs page in the Convoso Admin app is where you can search, view, and export email activity, with filters, column controls, and links to related records.

Users can now quickly find answers to what happened with an email, confirm send/delivery status, investigate issues, and support customer or compliance requests easily from one page.

Users can search by Campaign, List, Email, From Email, Status, or Email Log ID. Customize the columns you see, and open a specific Email Log record to view details and jump directly to the related Lead, Campaign, or List.

Contents

Email Logs

Email Logs

Click the Reports main menu.
Click the Email Logs menu option.

The Manage Email Logs page will open.

Email Log Search Filters

Search Filters at the top can be used to narrow down results and find specific emails.

Operators in the second Filter By field depend on the selection in the first drop-down field.
Values in the third field are also dependent on the first field selection.

Filter By options include:

Filter By First field	Operator/Second field	Value/Third field
From Email	Operators: Within and Not Within	Enter email address(es) in the third text field.
Email	Operators: Within and Not Within	Enter email address(es) in the third text field.
Email Log ID	Operators: Several including; greater than, less than, equal to, not equal to, null, and not null type options.	Enter a value into the third text field.
Lead ID	Operators: Several including; greater than, less than, equal to, not equal to, null, and not null type options.	Enter a value into the third text field.
Campaign	Operators: Within and Not Within	Select from available Campaigns in the third drop-down field.
List	Operators: Within and Not Within	Select from available Lists in the third drop-down field.
Status	Operators: Within and Not Within	Select from available Statuses in the third drop-down field. Statuses include: Blocked, Delivered, Buffered, and Failed.

The results table for Email Logs contains all the most important details of email activity including; email addresses, agent names, the campaign, and the list the email is from.

Email Logs Results Table

The columns displayed in the table can be customized using the Customize button.

The columns initially displayed are defined below.

Column Name	Description
#	The unique system-generated identifier for the email log entry.
Email Log ID	A number assigned to the Log for that Email. Clicking this will open the Email Log page for that record.
Email	The recipient’s email address.
Lead ID	The unique identifier of the lead associated with the email. Clicking this opens the Edit Lead page.
From Email	The email address used as the sender. This may be a system-generated or custom email address.
Agent Name	Name of the Agent that handled the email communication. Agent Email and Agent ID are also available column options.
Campaign Name	The name of the campaign that triggered the email. Campaign Type and Campaign ID are also available as column options.
List Name	The name of the List that the Lead is in. Clicking the List Name will open the List Settings page.
First Name	The first name of the contact.
Last Name	The surname of the contact.
Status	The delivery status of the email (e.g., SENT). This reflects whether the system successfully sent the email.

Email Log Details

Clicking the value in the Email Log ID column will open the Email Logs Details page in a new tab of your browser.

This page contains all the information for that email communication on one page.

Click the Lead ID on this page and the Edit Lead page will open in a new tab of your browser.

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