The Convoso Cadence
At Convoso, we constantly strive to expand our features and improve the customer experience. Here, you can learn about recent enhancements and feature releases, Knowledge Base Spotlights, and other vital information about the Convoso system.
Looking Back at 2023
The first week of May saw the inaugural edition of The Convoso Cadence. Since then, we've produced monthly installments introducing feature updates and UI changes. For the last Cadence of 2023, we want to look back at our year together.
Convoso's Dialer has seen several changes this year as we've built more tools to improve your Call Center experience. We also updated existing features to suit your needs better.
In August 2023, we launched Voso.ai, our advanced Conversational AI solution. Visit our Voso.ai Product page to see about driving more sales through AI.
2023 Updates:
Our hottest updates, according to Articles Views, are:
StateTracker with 512 views.
Agent License Management with 366 views.
Campaign Groups Updates with 284 views.
New articles in demand:
Popular KB Categories:
Learning Convoso
Knowledge Base Spotlight
We've consolidated our Agent Interface Options articles into one place. This new article includes definitions of each setting and shows images of how they impact the Agent Interface.
Manage Agent Interface Options
Convoso in the Know
What to know about Convoso
We have added a new Calls Today column to the Manage DIDs page.
Read More: Search and Show DIDs
Please contact our Support Team at support@convoso.com for any questions and assistance you may need.