The Convoso Cadence
At Convoso, we constantly strive to expand our features and improve the customer experience. Here, you can learn about recent enhancements and feature releases, Knowledge Base Spotlights, and other vital information about the Convoso system.
To receive email notifications about each installment, Follow the Convoso Cadence section of the Convoso Product & Support category in the Convoso Knowledge Base Help Center.
See Registering and Using the Support Portal to learn more about Following Articles and Section titles, how to manage your support tickets, and access our Technical Specifications Manual.
Feature Updates - June 2023
Speed to Lead is the length of time it takes an organization to respond to a qualified prospect from the moment they become an inbound Lead.
The Speed to Lead Report will provide valuable insights into the speed at which your Leads are dialed after being entered per List, saving time in calculating this data manually.
This new addition to our Custom Reports produces a table for measuring and tracking this crucial KPI.
Read more in the following articles:
Innovating Convoso
Recent improvements to the Convoso system.
The Convoso StateTracker is a new tool that allows you to dial into states with complex regulatory environments with more confidence. StateTracker is purpose-built to support compliance with new "mini" TCPA state laws governing outbound call centers and replaces the workflows setup. |
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Campaign Groups |
Now a single Campaign can belong to multiple Campaign Groups. As a result, Agents across multiple Groups can all maintain access to the same Campaign. Campaigns within multiple Campaign Groups can also maintain multiple Dial Levels to suit each Group's needs. |
Read More: |
Agent License Management |
Have you heard about the License Management improvements to the Agent Licenses page? These updates make assigning, reassigning, and unassigning Licenses more straightforward. |
Read More: |
Learning Convoso
Knowledge Base Spotlight
Want to learn about Convoso's API capabilities? API Menu Options Documentation
Convoso ClearCallerID™ Article, now featuring more details: Convoso ClearCallerID™.
Want to learn more about Convoso's Caller ID Reputation Management tools? CCID Guidelines
Convoso in the Know
What to know about Convoso
Did you know a new row was added to the Lead Summary Report?
Read More: Using the Lead Summary Report
Guess what? Convoso now has an official Technical Specifications Manual.
In order to access this manual, you are required to sign in to the Convoso Help Center Support Portal via the Knowledge Base homepage. This article will provide you with a link to and details for accessing the Technical Specifications PDF.
Convoso Technical Specifications Manual Article
Please contact our Support Team at support@convoso.com for any questions and assistance you may need.