The Convoso Cadence
At Convoso, we constantly strive to expand our features and improve the customer experience. Here, you can learn about recent enhancements and feature releases, Knowledge Base Spotlights, and other vital information about the Convoso system.
Feature Focus - September 2023
Continually new and changing regulations make managing a successful and compliant outbound call center more and more complex. Convoso works to create tools and resources to support Admins in their compliance efforts.
One of these tools is our StateTracker rule engine, which uses state and area code filters to restrict Contact Attempts, including SMS, and adjust your Leads' Dialable Status according to set parameters. StateTracker is purpose-built to support compliance with new "mini" TCPA state laws governing outbound call centers.
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Check out Convoso's Call Center Compliance Resource Center for more Compliance materials. You will find a wealth of information and resources to support compliant dialing here!
Please Note: StateTracker is available upon request. Please contact your Customer Success Manager to have this feature enabled.
Innovating Convoso
Recent improvements to the Convoso system.
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August saw the launch of Voso.ai, an Intelligent Virtual Agent! Convoso's new configurable scenario-based platform can engage prospects in natural conversation over text messaging and voice calls and identify high-intent prospects for transfer to live agents. The result multiplies conversations with consumers ready to buy and cuts customer acquisition costs. |
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| Speed to Lead |
Speed to Lead is the length of time it takes an organization to respond to a qualified prospect from the moment they become an inbound Lead. The Speed to Lead Report will provide valuable insights into the speed at which your Leads are dialed after being entered per List, saving time in calculating this data manually. This new addition to our Custom Reports produces a table for measuring and tracking this crucial KPI. |
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Learning Convoso
Knowledge Base Spotlight
Keeping all of our industry and product terms straight can be tough. So, we created a Glossary with Knowledge Base Resources to help.
Read More: Convoso Product Glossary
Convoso in the Know
What to know about Convoso
Did you know that there is a new Disclosure Requirements for Prerecorded Voice Calls pop-up when the Leave Message when the Answering Machine is detected setting for your Campaign is enabled?
Read More: Configuring Smart Voicemail Drops
Please contact our Support Team at support@convoso.com for any questions and assistance you may need.