The Convoso Cadence
At Convoso, we constantly strive to expand our features and improve the customer experience. Here, you can learn about recent enhancements and feature releases, Knowledge Base Spotlights, and other vital information about the Convoso system.
Feature Updates - August 2023
August saw the launch of Voso.ai, an Intelligent Virtual Agent!
Convoso's new configurable scenario-based platform is capable of engaging prospects in natural conversation over text messaging and voice calls and identifying high-intent prospects for transfer to live agents.
The result multiplies conversations with consumers who are ready to buy and cuts customer acquisition costs.
To get started increasing your call center's profits with Voso.ai:
Learn more about Voso.ai configuration and features:
Innovating Convoso
Recent improvements to the Convoso system.
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The Convoso StateTracker is a new tool that allows you to dial into states with complex regulatory environments with more confidence. StateTracker is purpose-built to support compliance with new "mini" TCPA state laws governing outbound call centers and replaces the workflow setup. |
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| Speed to Lead |
Speed to Lead is the length of time it takes an organization to respond to a qualified prospect from the moment they become an inbound Lead. The Speed to Lead Report will provide valuable insights into the speed at which your Leads are dialed after being entered per List, saving time in calculating this data manually. This new addition to our Custom Reports produces a table for measuring and tracking this crucial KPI. |
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| Campaign Groups |
Now a single Campaign can belong to multiple Campaign Groups. As a result, Agents across multiple Groups can all maintain access to the same Campaign. Campaigns within multiple Campaign Groups can also maintain multiple Dial Levels to suit each Group's needs. |
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Learning Convoso
Knowledge Base Spotlight
Did you know we're updating and reformatting our Knowledge Base articles?
Here are some recent examples:
Play a Pre-recorded Message in a Call
Setting up Campaign Workflow-Based Dialing
Operating Convoso's Predictive Dialer
Convoso in the Know
What to know about Convoso
Did you know the list of Common Reports has been alphabetized?
Read More in Custom Reports
Please contact our Support Team at support@convoso.com for any questions and assistance you may need.