At Convoso, we constantly strive to expand our features and improve the customer experience. Here, you can learn about the most recent enhancement releases for the Convoso system.
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Feature Updates - April 2023
Have you heard about the License Management improvements to the Agent Licenses page; these updates make assigning, reassigning, and unassigning Licenses more straightforward.
Our updated Agent Licenses Dashboard shows the total Paid, Assigned, Unassigned Licenses and Licenses on Cooldown at a glance.
Licenses have a 24-hour Cooldown period between unassigning and reassigning.
Click on the number for this item in the Dashboard to view a list of the Licenses on Cooldown.
Bulk Assign and Unassign Licenses.
View the Last Agent Activity on a License in the table on the Agent Licenses tab.
Recent improvements to the Convoso system.
Google Calendar Integration
An integration with Google Calendar has been added, allowing Callback Events created in the Convoso app to be sent to an Agent’s Google Calendar.
This will allow the Agent to get notifications/reminders on their phones for upcoming calls.
There will be a two-way Sync of data between Convoso and Google for Calendar Events, and changes to the Disposition of the Event will remove the Callback Event from the Calendar.
|Agent Inbound Call Pickup||Agents can accept Inbound Calls without having to switch Campaigns but they must be in a Not Ready Status to accept these Inbound Calls from Queues they are assigned to.||
Lead Ownership keeps Leads with Agents who are the Lead Owners.
For Leads with Lead Owners, no other Agent will be allowed to work with those Leads unless explicitly allowed.
The Lead Owner nurtures the Lead day after day until the sale is closed, and so it is important that when an Agent owns a Lead that they do not lose that Lead to someone else.
New Additions to the Knowledge Base
Short tutorial videos from our Support Team
Convoso in the Know
TalkPro Shares was recently changed to Convoso Connect