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  1. Convoso Self-Help Center
  2. Phone System

Phone System

Announcements

  • How Setup a Call Center Queue Warm Transfer
  • How to Edit Announcements
  • How to Add an Announcement

Callback

  • How to Add a Callback in the Phone System

Conference

  • How to Edit a Conference
  • How to Add a Conference

Extensions

  • How to Edit Extensions

External Numbers

  • How to Route DIDs to External Numbers
  • How to Add an External Number for Phone Systems

Follow Me

  • How to Add a Follow Me

Interactive Voice Response

  • How to Create an IVR (Interactive Voice Response)

Music on Hold

  • How to add Hold Music
  • How to Add or Change Hold Music to a Queue

PBX Queues

  • How to Add PBX Queues Phone Systems
  • How to Edit PBX Queues

PBX Queues Priorities

  • How to add PBX Queue Priorities
  • How to edit PBX Queue Priority

PBX Recordings

  • How to Edit a PBX Recording
  • How to Add a PBX Recording

Ring Groups

  • How to Edit a Ring Group
  • How to Add a Ring Group

Time Conditions

  • How to Edit Time Conditions
  • How to Add a Time Condition

Time Groups

  • How to Add Time Groups
  • How To Edit Time Groups

User Directory

  • How to Add a User Directory
  • How to Edit a User Directory

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