Overview
A PBX (Private Branch Exchange) is a phone system that allows an organization to manage incoming and outgoing phone calls and also allows communication internally within the organization.
It provides features like transfers, voicemail, call recording, interactive voice menus (IVRs), call queues, and other useful features.
In this article, we will review creating a Conference for your PBX.
Contents
Add a Conference
1.) Click the Phone System main menu.
2.) Click the Conference menu option.
The Show Conferences page will open.
3.) Click the blue Add Conference button.
The New Conference page will open.
4.) Configure the Edit Conference section.
- (A) Conference Number: Use this number to dial into the Conference.
- (B) Conference Description: Give this Conference a brief name to help you identify it.
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(C) User PIN: You can require callers to enter a password before entering this Conference. This setting is optional.
- If either PIN is entered, the User will be prompted to enter a PIN.
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(D) Admin PIN: Enter a PIN number for the Admin.
- This setting is optional unless the Leader Wait option is in use, then this PIN will identify the Leader.
5.) Configure the Conference Options section.
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(A) Join Message: Used to designate the Message to be played to the caller before joining the Conference.
- See Add a PBX Recording to create additional PBX Recordings.
- (B) Leader Wait: When enabled, the system will wait until the Conference Leader (Admin) arrives before starting the Conference. The Leader is identified using the Admin PIN.
- (C) Talker Optimization: Turns on Talker Optimization. When enabled, the system treats talkers who are not speaking as being muted, meaning that no encoding is done on transmission and that received audio not registered as talking is omitted, causing no buildup in background noise.
- (D) Quiet Mode: When enabled, the system will not play sounds when Users enter or leave the Conference.
- (E) User Count: When enabled, announces the User(s) count on joining the Conference.
- (F) User join/leave: Announce Users join or leave the Conference.
- (G) Music on Hold: Enable Music on Hold when the Conference has a single caller.
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(H) Music on Hold Class: Music (or Commercial) played to the caller while they wait in line for the Conference to start. Choose Inherit if you want the Music on Hold class to be what is currently selected, such as by the inbound route.
- See Add Hold Music to create Music On Hold options.
- (I) Allow Menu: When enabled, the system will present the Menu when the User presses the star button(*).
- (J) Record Conference: Record the Conference call.
- (K) Maximum Participants: Use to designate the maximum number of Users to join this Conference.
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(L) Mute on Join: When enabled, mutes everyone when they initially join the Conference.
- Note: If you do not have Leader Wait set to Yes, you must have Allow Menu set to Yes to unmute yourself.
6.) Click the blue Apply Changes button.
Edit a Conference
1.) Click the Phone System main menu.
2.) Click the Conference menu option.
The Show Conferences page will open.
3.) Click the Conference Number or Edit in the Action gearwheel drop-down.
The Conference Settings page will open.
4.) Reconfigure settings as needed. For more details about the settings, refer to steps 4 & 5 in the section above.
5.) Click the blue Apply Changes button.
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