Overview

The Time Condition feature works like an if this, then that statement. It determines the route for calls based on their Time Group.

Edit a Time Condition

1.) Click the Phone System main menu.

2.) Click the Time Conditions menu option.

The Show Time Conditions page will open.

Open Show Time Conditions.png

3.) Click Edit in the Action gearwheel drop-down.

Open Time Conditions Settings.png

The Time Conditions Settings page will open.

4.) Configure the settings as needed:

Add Time Condition

Feature Code: This is assigned by the system and cannot be changed.
Time Condition Name: Give this Time Condition a brief name to help you identify it.
Time Group: Select a Time Group for the Condition to check against when routing the call.
- To learn more about Time Groups, see Add Time Groups.

Time Condition Settings 1.png

Destination if time matches

(A) Choose a Destination type in the first drop-down.
- Announcements: Plays a pre-recorded audio file.
- Call Center Queues: Routes to any of your Call Center Queues.
- Callback: Routes to a Callback which has a destination of its own.
- Conferences: Routes to one of your PBX Conferences.
- Conversational AI: Routes to a Virtual Agent.
- Directory: Routes the call to a User Directory.
- Extensions: Routes the call to a specific Agent's extension.
- External Numbers: Routes the call to an external number.
- IVA (Virtual Agent): Routes the call to a Voso.ai Campaign.
- IVR: Routes the call to an IVR.
- PBX Queues: Routes the call to one of your PBX Queues.
- Queues Priority: Routes call to one of your PBX Queues Priorities.
- Ring Groups: Routes to one of your Ring Groups. Which are used to ring multiple Extensions simultaneously or in sequence.
- Terminate Call: Ends the call as Busy, Congestion, or Hangup.
- Time Conditions: Routes to one of your Time Conditions.
- Voicemail: Routes to a specific Agent's Voicemail box.
(B) The options in this field depend on your selection in (A).

Destination if time does not match

(A) Choose a Destination type in the first drop-down.
- For definitions of these Destinations, please refer to the previous section.
(B) The options in this field depend on your selection in (A).

Time Condition Settings 2.png

5.) Click the Apply Changes button.

A notice will open, prompting you to reload the PBX to activate your changes.

Reload PBX Notice.png

6.) Click the Close button.

7.) Click the Phone System main menu.

8.) Click the Reload PBX menu option.

Reload PBX - Time Conditions.png

A Confirmation window will open.

Confirm Reload.png

9.) Click the Reload button.

The Reload PBX page will open. Changes may take up to fifteen minutes to take effect.

PBX Reload Page.png