Overview
Changes the priority of calls to the destination PBX Queue. Ensures that calls routed through this priority are put ahead of other callers. Callers will retain their priority rating even when the destination is not a Queue.
A PBX (Private Branch Exchange) is a phone system that allows an organization to manage incoming and outgoing phone calls and also allows internal communication within the organization.
Contents
Adding a PBX Queue Priority
1.) Click the Phone System main menu.
2.) Click the PBX Queue Priorities menu option.
The Queues Priorities page will open.
3.) Click the Add Queue Priority button.
The Add Queue Priority page will open.
4.) Configure the Edit Queue Priority Instance fields.
- (A) Callback Description:
The name of this Queue Priority. - (B) Priority:
Select the value in this drop-down to set as the Priority level.
5.) Set the Destination.
- (A) Destination options include:
- Announcements: Plays a pre-recorded audio file.
- Call Center Queues: Routes to any of your Call Center Queues.
- Callback: Routes to a Callback which has a destination of its own.
- Conferences: Routes to one of your PBX Conferences.
- Conversational AI: Routes to a Virtual Agent.
- Directory: Routes the call to a User Directory.
- Extensions: Routes the call to a specific Agent's extension.
- External Numbers: Routes the call to an external number.
- IVA (Virtual Agent): Routes the call to a Voso.ai Campaign.
- IVR: Routes the call to an IVR.
- PBX Queues: Routes the call to one of your PBX Queues.
- Queues Priority: Routes call to one of your PBX Queues Priorities.
- Ring Groups: Routes to one of your Ring Groups. Which are used to ring multiple Extensions simultaneously or in sequence.
- Terminate Call: Ends the call as Busy, Congestion, or Hangup.
- Time Conditions: Routes to one of your Time Conditions.
- Voicemail: Routes to a specific Agent's Voicemail box.
- (B) The options in this drop-down are depend on the selection in (A).
6.) Click the Apply Changes button.
A notice will open, prompting you to reload the PBX to activate your changes.
7.) Click the Close button.
8.) Click the Phone System main menu.
9.) Click the Reload PBX menu option.
A Confirmation window will open.
10.) Click the Reload button.
The Reload PBX page will open. Changes may take up to fifteen minutes to take effect.