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  1. Convoso Help Center
  2. Agent FAQs
  3. Using the Agent Interface

Using the Agent Interface

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Answers to some of the most frequent questions asked by agents while using TalkPro Agent

  • Agent Interface Call Logs
  • Assign Queues in the Agent Interface
  • Create a Lead in the Agent Interface
  • Determine the Number Dialed
  • Edit Lead Information in Agent Interface
  • Mute or Unmute Headset in Convoso Dialer Page
  • Placing Leads on Hold
  • Print Lead Information in Agent Interface
  • Receive an Inbound call with a Notification but No Call Confirmation
  • Receive an Inbound Call with No Call Confirmation and No Notification
  • Transfer a Call to a Queue
  • Transfer a Call to an Announcement
  • Transfer a Call with a Continuous Recording
  • Transfer to an External Phone number
  • Transferring a Call to Other Agents
  • View Agent Call History
  • View Agent SMS Logs
  • View Broadcast Messages in Agent Interface

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