Answers to some of the most frequent questions asked by agents while using TalkPro Agent

• Agent Interface Call Logs
• Assign Queues in the Agent Interface
• Create a Lead in the Agent Interface
• Determine the Number Dialed
• Edit Lead Information in Agent Interface
• Mute or Unmute Headset in Convoso Dialer Page
• Placing Leads on Hold
• Print Lead Information in Agent Interface
• Receive an Inbound call with a Notification but No Call Confirmation
• Receive an Inbound Call with No Call Confirmation and No Notification
• Transfer a Call to a Queue
• Transfer a Call to an Announcement
• Transfer a Call with a Continuous Recording
• Transfer to an External Phone number
• Transferring a Call to Other Agents
• View Agent Call History
• View Agent SMS Logs
• View Broadcast Messages in Agent Interface