Using the Agent Interface
Answers to some of the most frequent questions asked by agents while using TalkPro Agent
- Agent Interface Call Logs
- Assign Queues in the Agent Interface
- Create a Lead in the Agent Interface
- Determine the Number Dialed
- Edit Lead Information in Agent Interface
- Mute or Unmute Headset in Convoso Dialer Page
- Placing Leads on Hold
- Print Lead Information in Agent Interface
- Receive an Inbound call with a Notification but No Call Confirmation
- Receive an Inbound Call with No Call Confirmation and No Notification
- Transfer a Call to a Queue
- Transfer a Call to an Announcement
- Transfer a Call with a Continuous Recording
- Transfer to an External Phone number
- Transferring a Call to Other Agents
- View Agent Call History
- View Agent SMS Logs
- View Broadcast Messages in Agent Interface