Status

• Insert, Update and Search a Status via API

Agent Productivity

• Agent Productivity via API

Third Party Integrations

• Zapier Convoso Connect Integration and Adaptors

Agent Performance

• View all the data on Agent Monitor and log out a user through API.
• Sending Agent Performance via API

Authorization Tokens

• Add/Manage Authorization Token

Call Logs

• Update Call Log through API
• Searching Call Logs via API

Callbacks

• Run a Callbacks Report and Send Results Via API

Campaigns

• Campaign Status
• Inserting only Dial-able Leads into the Hopper via API

DNC

• Search Numbers in the DNC List via API
• Delete Numbers in the DNC List via API
• Add Numbers to the DNC List via API

Leads

• Get Lead Recordings via API
• Search Leads through API
• Delete a Lead via API
• Update a Lead via API
• Insert Leads via API

List

• Search Lists via API
• Delete a List via API
• Update List via API
• Create/Insert List via API

SendGrid

• Registering Your Email Domain with SendGrid

Users

• Get Recordings for a User via API