This FAQ will guide you on how to enable Quick Disposition on a list. This feature will help the agent disposition a call quickly. It needs to be configured on a list or lists. You can do this by assigning a disposition to action for "End The Call" or "Blind Transfer" and send the call to the campaign's predefined numbers.
The first step is to enable Quick Dispositions settings under Global Settings.
To do this, go to the Admin dashboard, click on Account and select Global Settings.
Scroll down and look for Enable Quick Dispositions and set it to Yes and click on the Apply button.
Once the Enable Quick Disposition is set to Yes, you can now go to the list disposition tab and configure quick dispositions.
There are 2 ways on how to access the List's Disposition tab:
- From the List Section.
- From the campaign Lead's tab.
From the Admin page, click on Call Center and click List.
Under Manage Lists, click on the list that you would like to configure.
Click on the Disposition tab and scroll down at the bottom of the page to see the Quick Disposition settings.
Select a Category either Blind Transfer or End Call and choose a status that you would like to assign to it. For the Blind Transfer category, you need to select a predefined number that is configured on the campaign (Click on the link on How to Add Predefined Numbers).
Click on Assign Status to add them to the categories. (Blue label are Blind Transfers and Red are for End Call).
You can arrange each disposition that will appear for your agent interface by dragging it up and down or across the table.
Note: Setting "Override Campaign Quick Disposition Categories For This List" to Yes will override the Quick Disposition configured in the campaign. The agent will see the quick disposition statuses configured for this list instead of the campaign configurations.