Overview
After all of the Leads inside the List have been dialed, the system cannot dial the Leads in that List until the List is reset. Resetting the List allows the system to dial the Leads again if their Statuses fall under the Dial-able Statuses category. This article walks through how to reset a List outside of Campaign Settings.
Contents
Reset List from Manage Lists
1.) Click the Call Center main menu.
2.) Click the Lists menu option.
The Manage Lists page will open.
3.) Search Lists using the Filter By fields.
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(A) Filter By options include:
- Campaign: Filters Lists by specific Campaigns.
- List Name: Filters Lists by their name.
- Reset Status: Filters Lists by their Reset Status, Pending or Resetting.
- Status: Filters numbers by their Status, Active, Inactive, or Archived.
- (B) The options in this field depend on the chosen Filter.
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(C) Order By options include:
- Campaign: Sort Lists by Campaign.
- Create Date: Sort Lists by the Date and Time an Admin created them.
- Last Called Date: Sort Lists by the Date a Campaign last dialed them.
- Last Modify Date: Sort Lists by the date an Admin last updated them.
- ListID: Sort Lists by identification number.
- ListName: Sort Lists by their names.
- Status: Sort Lists by their Status.
- (D) Select Ascending or Descending order.
4.) Click the Action gearwheel drop-down.
5.) Click the Reset option.
A confirmation window will open.
6.) Click the Reset button to continue.
A success window will open.
7.) Click the Close button.
Reset List in Settings
1.) Open the Manage Lists page.
2.) Search Lists using the Filter By fields.
-
(A) Filter By options include:
- Campaign: Filters Lists by specific Campaigns.
- List Name: Filters Lists by their name.
- Reset Status: Filters Lists by their Reset Status, Pending or Resetting.
- Status: Filters numbers by their Status, Active, Inactive, or Archived.
- (B) The options in this field depend on the chosen Filter.
-
(C) Order By options include:
- Campaign: Sort Lists by Campaign.
- Create Date: Sort Lists by the Date and Time an Admin created them.
- Last Called Date: Sort Lists by the Date a Campaign last dialed them.
- Last Modify Date: Sort Lists by the date an Admin last updated them.
- ListID: Sort Lists by identification number.
- ListName: Sort Lists by their names.
- Status: Sort Lists by their Status.
- (D) Select Ascending or Descending order.
3.) Click the Action gearwheel drop-down.
4.) Click the Edit option.
The View List page will open on the List Settings tab.
5.) Scroll down and click the Reset Call Attempts button.
6.) Click the Apply Changes button.
7.) Click the Reset button to continue.
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