If you have a customer who is inserting leads via the API with hopper=1 in their POST (example below), this article will show you how to apply a setting to a campaign to ensure leads are not dialed outside of their local call time:
Steps for turning on this feature for a campaign:
- Go to Call Center > Campaigns and choose the campaign you want to edit.
- Click on the Leads tab and you will see the following at the top of the page:
- Change the API Lead Creation Settings to "Apply rules/filters before inserting into the hopper". This will make sure leads are not dialed before or after their local call time. An example of this is if a leads local time is in the eastern time-zone (ET) and your campaign is set to only dial eastern time-zone leads in from 7 AM-9PMET, applying this setting will make sure eastern time-zone leads inserted via the API with hopper=1 are not dialed before 7:00 AM ET and after 9:00 PM ET.
Note: For inserting lead via API, selecting "Apply rules/filters before inserting into the hopper" will allow you to insert lead in the hopper via API even if the status is not Dialable.