Introduction:

If you have a customer who is inserting leads via the API with hopper=1 in their POST (example below), this article will show you how to apply a setting to a campaign to ensure leads are not dialed outside of their local call time:

https://api.convoso.com/v1/leads/insert?auth_token=xxxxxxxxxxxxxx&adaptor_id=&list_id=0&check_dup=0&check_dup_archive=0&check_dnc=0&check_wireless=0&hopper=1&hopper_priority=99&hopper_expires_in=0&update_if_found=&update_order_by_last_called_time=DESC&lead_id=0&phone_code=&date_of_birth1=&created_by=&email=&last_modified_by=&owner_id=&first_name=&last_name=&phone_number=&alt_phone_1=&alt_phone_2=&address1=&address2=&city=&state=&province=&postal_code=&country=&gender=&date_of_birth=&age=

Steps for turning on this feature for a campaign:

1. Go to Call Center > Campaigns and choose the campaign you want to edit.
2. Click on the Leads tab and you will see the following at the top of the page:
   
   
   
3. Change the API Lead Creation Settings to "Apply rules/filters before inserting into the hopper". This will make sure leads are not dialed before or after their local call time. An example of this is if a leads local time is in the eastern time-zone (ET) and your campaign is set to only dial eastern time-zone leads in from 7 AM-9PMET, applying this setting will make sure eastern time-zone leads inserted via the API with hopper=1 are not dialed before 7:00 AM ET and after 9:00 PM ET.

Note: For inserting lead via API, selecting "Apply rules/filters before inserting into the hopper" will allow you to insert lead in the hopper via API even if the status is not Dialable.

Related Articles:

How to setup Campaign Local Time Schedule

How to Insert Lead through API