If you have a customer who is inserting leads via the API with hopper=1 in their POST (example below), this article will show you how to apply a setting to a campaign to ensure leads are not dialed outside of their local call time:
Steps for turning on this feature for a campaign:
- Go to Call Center > Campaigns and choose the campaign you want to edit.
- Click on the Leads tab and you will see the following at the top of the page:
- Change the API Lead Creation Settings to "Apply rules/filters before inserting into hopper". This will make sure leads are not dialed before or after their local call time. An example of this is if a leads local time is in the eastern time-zone (ET) and your campaign is set to only dial eastern time-zone leads in from 7AM-9PMET, applying this setting will make sure eastern time-zone leads inserted via the API with hopper=1 are not dialed before 7AM ET and after 9PM ET.