If you have a customer who is inserting leads via the API with hopper=1 in their POST (example below), this article will show you how to apply a setting to a campaign to ensure leads are not dialed outside of their local call time:
Steps for turning on this feature for a campaign:
- Go to Call Center > Campaigns and choose the campaign you want to edit.
- Click on the Leads tab and you will see the following at the top of the page:
- Change the API Lead Creation Settings to "Apply rules/filters before inserting into the hopper". This will make sure leads are not dialed before or after their local call time. An example of this is if a leads local time is in the eastern time-zone (ET) and your campaign is set to only dial eastern time-zone leads in from 7 AM-9PMET, applying this setting will make sure eastern time-zone leads inserted via the API with hopper=1 are not dialed before 7:00 AM ET and after 9:00 PM ET.
Note: For inserting lead via API, selecting "Apply rules/filters before inserting into the hopper" will allow you to insert lead in the hopper via API even if the status is not Dialable.
How to setup Campaign Local Time Schedule
How to Insert Lead through API