Overview
Admins can add phone numbers for Agents to use when transferring a call in a Campaign. This saves time and decreases room for error when transferring to other departments or teams. The numbers defined in the Campaign will appear in a Transfer list in the Agent Interface. The available Transfer numbers change depending on the Campaign the Agent chooses when logging in.
Contents
Add a Predefined Number
1.) Click the Call Center main menu.
2.) Click the Campaigns menu option.
The Show Campaigns page will open.
3.) Click the Campaign's Name to open its settings.
The Campaign Settings page will open on the General tab.
4.) Click the Advanced Configurations drop-down.
5.) Click the Transfer Numbers option.
The Transfer Numbers page will open.
6.) Click the Add Number button.
7.) Configure the Transfer Number.
- (A) Number: Enter the 10-digit number.
- (B) Description: Enter a descriptive name in this field. This is how they will appear in the Agent Interface.
8.) Click the Apply Changes button.
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