The Convoso Cadence
At Convoso, we constantly strive to expand our features and improve the customer experience. Here, you can learn about recent enhancements and feature releases, Knowledge Base Spotlights, and other vital information about the Convoso system.
Looking Back at 2024
With a new year starting we want to take some time to review the past year.
2024 marks the second year of publishing The Convoso Cadence. We adjusted our schedule to bi-monthly releases.
This year saw some significant changes for Convoso, including our Brand Refresh. As you can see below, our software saw several new features and updates.
As always, we continue to expand and refine our product to better serve our customers.
2024 Updates:
SMS and Campaign Registry Updates
CallCatalyst™ Campaigns and Accounts
Workflow Dialing Call Count Update
Long-term Storage for Call Recordings
Reassigned Numbers Database Lookup
2024's hottest updates, based on Article views, are:
CCID Pro with 559 views.
Workflow Dialing Call Count Update with 217 views.
Time Zone Conversion Setting Update with 214 views.
CallCatalyst™ with 195 views.
Reassigned Numbers Database Lookup with 192 views.
New Articles in Demand:
Blacklist Alliance DNC Lookup Provider Setup
Congestion, Disconnected Number, & Operator Intercept Dialing Update
Admin Data Access - Restricting Call Logs and Recordings
Popular KB Categories:
Learning Convoso
Knowledge Base Spotlight
Recently, we've added some new Loom videos to our Video Tutorials section.
Check some of them out below!
Workflow Automation Tutorial 🎥
Convoso in the Know
What to know about Convoso
Did you know that we've updated the Date Range Filter in Reports? Now, Admins can run a report while saving their Date selection.
Read More:
Create or Delete a Customized Report
Please contact our Support Team at support@convoso.com for any questions and assistance you may need.