The Convoso Cadence
At Convoso, we constantly strive to expand our features and improve the customer experience. Here, you can learn about recent enhancements and feature releases, Knowledge Base Spotlights, and other vital information about the Convoso system.
Feature Update - Reassigned Numbers Database Lookup
The Reassigned Numbers Database Lookup allows Admins to check if a mobile telephone number has been reassigned after a given date based on the FCC Reassigned Number Database.
Every year, millions of telephone numbers in the United States are reassigned to new consumers. When a number is reassigned, prior consent is not transferred to the latest consumer.
RND Lookup is the newest of Convoso's Compliance tools. We built this tool to help mitigate the risk of TCPA violations.
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Reassigned Numbers Database Lookup
Innovating Convoso
Recent improvements to the Convoso system.
Campaign List Mix Update
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List Mix is a Campaign feature that allows an Admin to prioritize calling Leads from multiple Lists within a Campaign. Within List Mix, an Admin can set a percentage of each List for the system to dial. Admins can Clone their Disposition configuration when adding Lists to their Mix. This update saves time as they no longer have to select the Dispositions for each List within the Mix. |
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CallCatalyst™ |
CallCatalyst™ is a new Account type for all-manual dialing. With human-initiated dialing, these Accounts can remain compliant despite the ever-changing restrictions around auto-dialing. CallCatalyst™ also refers to a new Campaign Type with a role for initiating calls in a one-to-many dialing model. |
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| Long-Term Recording Storage |
Convoso provides 30 days of access to Call Recordings for all Accounts. We also offer longer storage as an Account Add-on. Long-term Storage customers can maintain Recording access for up to 12 months. This article will discuss Long-term Storage and checking your Storage capacity. |
Read More: Long-term Storage for Call Recordings |
Learning Convoso
Knowledge Base Spotlight
The Help Center recently underwent a makeover, changing all of its colors. These changes represent Convoso's reimagined brand. In a complete Brand Refresh, we have modernized our design to better reflect our current identity and positioning.
Our main website has also undergone a complete redesign. Please check it out and allow us to reintroduce ourselves as the new Convoso: https://www.convoso.com/.
You can read more about our refresh here: CCaaS Platform Convoso Launches Reimagined Branding to Reflect Its Growth and Industry Leadership.
Convoso in the Know
What to know about Convoso
Did you know that we've made an update to DNC Lookup?
There is a new setting for rejecting numbers based on Carrier Type. Admins can filter for VoIP, Mobile, or Landline numbers depending on their Campaign needs.
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Please contact our Support Team at support@convoso.com for any questions and assistance you may need.