The Convoso Cadence
At Convoso, we constantly strive to expand our features and improve the customer experience. Here, you can learn about recent enhancements and feature releases, Knowledge Base Spotlights, and other vital information about the Convoso system.
Feature Update - CallCatalyst™
CallCatalyst™ is our new solution for teams wanting to dial more conservatively with an emphasis on compliance. It provides high-productivity manual dialing with the same efficiencies you love about Convoso's other dialers.
CallCatalyst™ is a new Account type for all-manual dialing. With human-initiated dialing, these Accounts can remain compliant despite the ever-changing restrictions around auto-dialing.
CallCatalyst™ also refers to a new Campaign Type with a role for initiating calls in a one-to-many dialing model.
Read More:
CallCatalyst™ Campaigns and Accounts
Innovating Convoso
Recent improvements to the Convoso system.
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Time Zone Conversion Update |
As many States implement independent restrictions on Outbound calling and SMS, Time Zone conversion becomes vital to compliance. We have updated the Time Zone Conversion setting. The new Area Code or Address Time Zone Conversion setting is used to determine whether we use an Area Code or an Address when processing conversions. When set to Address, the setting will utilize Zip Codes when available rather than just the State to process Time Zone Conversions.
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ClearCallerID Pro™ |
Our new advanced Caller ID reputation management solution offers a suite of tools to streamline Caller ID Management, improve reputation, increase call deliverability, and drive more revenue. A new Dashboard provides valuable insight into DIDs' Reputation and how they impact overall performance. The dialing cap feature allows Admins to set daily call limits for their ACID Lists. Automated Remediation settings allow Admins to rest and reactivate a portion of their flagged/blocked DIDs to recover their reputations.
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SMS/Campaign Registry Updates
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Updates have been made to SMS and Campaign Registry. SMS settings have been integrated with Virtual Agent Campaigns, eliminating the need to link them with SMS Campaigns. One Campaign Registry can link to multiple SMS-enabled Campaigns. Campaign Registry's Status can be tracked on Manage Campaign Registry and in the Campaign Registry Settings.
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Read More: SMS, Campaign Registry, and Voso.ai Updates
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Learning Convoso
Knowledge Base Spotlight
Convoso has a variety of tools for customizing User permissions and access within the Admin App and Agent Interface.
Manage Agent Interface Options - Settings control Users' access within the Agent Interface.
Configure User's Data Access - Data Access settings define and restrict Account access levels for Users on their Accounts.
Convoso in the Know
What to know about Convoso
Did you know that we've made an update to Workflow Dialing?
The Dispositions tab features a new field, Call Count Type, which provides more control over how Leads are dialed.
Read More:
Workflow Dialing Call Count Update
Setting up Campaign Workflow-Based Dialing
Please contact our Support Team at support@convoso.com for any questions and assistance you may need.